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Member Experience Manager

Brighton, MI 48114

Job Number: 2142

Job Description

Centric Solutions Group places the world's best talent at industry leading companies. We specialize in hiring Technical, Professional, Mid-Management, and Executive employees. CSG and our client companies offer competitive wages and opportunities for growth and advancement for successful individuals.

About this Opportunity: Passionate about fostering impactful relationships and promoting sustainability, our Member Experience Manager leads with agility and a dedication to empowering team members. They excel in coaching and developing others, inspiring engagement to understand member needs and deliver financial solutions that enhance wellbeing. Committed to operational excellence, they ensure outstanding Member Experiences at our Relationship Center while collaborating across teams to achieve goals and implement strategic initiatives.

Responsibilities:
  • Lead, coach, and mentor team members to deepen member relationships and advance financial wellbeing.
  • Foster a culture of teamwork and engagement, equipping team members with tools and resources for exceptional member service.
  • Provide leadership in operational aspects including audit procedures, cash handling, security, and compliance.
  • Network with businesses and community organizations to expand presence and cooperative impact.
  • Develop strategic visions aligned with our Brand Promise and Strategic Initiatives to drive the success of the Relationship Center.
  • Ensure clear expectations and accountability among team members through open communication and impactful feedback.
  • Safeguard assets and maintain flexibility in response to evolving business needs.
  • Focused on finding right product fit to benefit customer versus solely sales/results mindset while supporting and creating a positive organizational culture.
Job Requirements/Qualifications:
  • Bachelor’s Degree or equivalent Management Experience required.
  • 3-5 years of leadership experience demonstrating a passion for developing and leading large teams.
  • Strong problem-solving and communication skills with a proven ability to think critically and independently.
  • Results-oriented with a track record of achieving outcomes and supporting a positive organizational culture.

Centric Solutions Group Equal Employment Opportunity Statement: All qualified applicants will receive consideration for employment based on merit and will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, CSG also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

Meet Your Talent Specialist

Cynthia Karrandja
Senior Talent and Training Manager

Cynthia Karrandja is the Senior Talent and Training Manager at Centric Solutions Group (CSG). Cynthia has worked in the service industry her entire career, from successfully managing teams at multi-national chain restaurants to becoming a member of the management team at one of the world’s largest financial institutions, excelling at talent acquisition. She has consistently held a deep passion for helping others.

Cynthia joined CSG as a Talent Specialist, learning all recruitment and account management aspects. Her attention to detail, follow-up, and creating solid relationships are key in her role as Talent Manager. She prides herself on sharing her knowledge and mentoring others; and was quickly promoted to a leadership role as Training Manager. In this role, she is responsible for overseeing the orientation process, onboarding, and training for all new and existing CSG team members. Cynthia also supports CSG’s Contract Staffing Division with extending agreements, onboarding, pre-employment screenings, and ensuring a successful candidate experience.  Cynthia collaborates with Centric’s other leaders to provide valuable input in driving the company forward.

Cynthia achieved her Bachelor’s Degree in Human Resource Development from Oakland University. She resides in Shelby Township with her family and dogs, Phineas and Milo. Cynthia enjoys volunteering with Dream Dance Co., Utica Community School Programs, Oakland University’s School of Business Achieve Program, and local charities. She also enjoys traveling, cooking, and taking care of her family.

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About Brighton, MI

Discover exciting job opportunities in and around Brighton, Michigan today! Nestled in the heart of Livingston County, Brighton offers a perfect blend of small-town charm and big-city amenities. With easy access to nearby Ann Arbor and Detroit, this vibrant community boasts a thriving arts scene, delectable cuisine, and picturesque parks like Huron Meadows Metropark for outdoor enthusiasts. Explore career possibilities while enjoying events at the Brighton Center for the Performing Arts, the vibrant art scene at Studio West Gallery, and delicious fare at local eateries. Join our talent pool and unlock the endless growth potential and unique culture that Brighton, Michigan has to offer!