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Global Key Account Manager

Novi, MI 48374

Job Number: 2146

Job Description

Centric Solutions Group places the world's best talent at industry leading companies. We specialize in hiring Technical, Professional, Mid-Management, and Executive employees. CSG and our client companies offer competitive wages and opportunities for growth and advancement for successful individuals.

About this Opportunity: Directly responsible for overseeing all aspects of a major OEM account, focusing on growth, profitability, and strategic alignment with business objectives. This role involves leading cross-functional teams to ensure the successful execution of sales strategies and maintaining strong customer relationships.

Responsibilities:
  • Identify and capitalize on sales opportunities in collaboration with customers.
  • Travel to customer sites, plants, and supplier locations to build and maintain strong customer relationships.
  • Develop and implement both short-term and long-term sales and revenue plans.
  • Manage the assigned book of business, including Annual Operating Plan (AOP) planning.
  • Serve as the primary representative on technical and commercial matters, ensuring alignment with the company's business strategy.
  • Prepare and present detailed quotes, negotiate product development and tooling costs, and verify price-relevant data.
  • Present commercial proposals to customer purchasing organizations.
  • Define and secure support for new projects.
  • Collaborate with manufacturing and engineering teams to successfully launch new programs.
  • Manage platform profitability and support cost optimization initiatives.
  • Resolve customer quality and delivery issues, as well as past due accounts receivable.
  • Oversee customer cost reduction and materials programs to optimize the company's position in both the short and long term.
  • Support Program Management in all commercial aspects of assigned programs.
Job Requirements/Qualifications:
  • Bachelor’s Degree in Business or Engineering
  • Minimum of 5 years of Account Management experience in the automotive industry.
  • Proven track record of managing Key Accounts and driving business growth in a dynamic environment
  • Willingness to travel up to 30%; valid Passport

Centric Solutions Group Equal Employment Opportunity Statement: All qualified applicants will receive consideration for employment based on merit and will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, CSG also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

Meet Your Talent Specialist

Cynthia Karrandja
Senior Talent and Training Manager

Cynthia Karrandja is the Senior Talent and Training Manager at Centric Solutions Group (CSG). Cynthia has worked in the service industry her entire career, from successfully managing teams at multi-national chain restaurants to becoming a member of the management team at one of the world’s largest financial institutions, excelling at talent acquisition. She has consistently held a deep passion for helping others.

Cynthia joined CSG as a Talent Specialist, learning all recruitment and account management aspects. Her attention to detail, follow-up, and creating solid relationships are key in her role as Talent Manager. She prides herself on sharing her knowledge and mentoring others; and was quickly promoted to a leadership role as Training Manager. In this role, she is responsible for overseeing the orientation process, onboarding, and training for all new and existing CSG team members. Cynthia also supports CSG’s Contract Staffing Division with extending agreements, onboarding, pre-employment screenings, and ensuring a successful candidate experience.  Cynthia collaborates with Centric’s other leaders to provide valuable input in driving the company forward.

Cynthia achieved her Bachelor’s Degree in Human Resource Development from Oakland University. She resides in Shelby Township with her family and dogs, Phineas and Milo. Cynthia enjoys volunteering with Dream Dance Co., Utica Community School Programs, Oakland University’s School of Business Achieve Program, and local charities. She also enjoys traveling, cooking, and taking care of her family.

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About Novi, MI

Start your next career adventure in Novi, Michigan! This vibrant city, located in Oakland County, offers a perfect blend of suburban charm and urban amenities. Novi boasts a thriving business community, proximity to Detroit, and easy access to major highways, making it an ideal location for professionals seeking growth opportunities. Enjoy shopping at Twelve Oaks Mall, indulge in the local cuisine at Diamond Jim Brady's Bistro, or catch a show at the Novi Civic Center. Explore job opportunities in this dynamic region today and discover why Novi is the perfect place to advance your career.