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Member Experience Manager

Lansing, MI 48980

Job Number: 2085

Job Description

Centric Solutions Group places the world's best talent at industry leading companies. We specialize in hiring Technical, Professional, Mid-Management, and Executive employees. CSG and our client companies offer competitive wages and opportunities for growth and advancement for successful individuals.

About this Opportunity:  Are you passionate about leading, inspiring and empowering others to build relationships with your Employees, Communities, and Company Partners? We are looking for an Individual who thrives on coaching and developing others, to understand their needs and deliver solutions to meet Customer financial goals and enhance overall financial wellbeing. 

  • Provide leadership and coaching to the team, enhance wellbeing while ensuring an excellent Customer experience, operational excellence and goal attainment.
  • Coach, mentor and lead Employees to deepen relationships and assist Customers on their financial wellbeing journey to advance their success.
  • Promote teamwork to encourage employee engagement and empower team members with the necessary knowledge, tools and resources to provide outstanding service. 
  • Demonstrate outstanding communication skills when providing professional responses to complex and/or sensitive topics and situations. Think creatively and use sound judgment when investigating and resolving situations, while striving to obtain an unbiased resolution and assure a high degree of member satisfaction.
  • Provide direction on all operational aspects of the branch, including audit procedures, cash handling, security, and compliance.
  • Provide visible leadership; network with businesses and community organizations to ensure the continued growth and presence to foster the cooperative spirit.
  • Expand and grow strong collaborative relationships among peers, departments, and community; encourage effective communication and collaboration.
  • Create a strategic vision to advance the success of the Branch and/or department that aligns with our Brand Promise, Balanced Scorecard and Strategic Initiatives.
  • Engage in open and honest conversations with Employees to ensure expectations are clear, hold accountable to expectations and impact plans. Work with Culture and Engagement on various performance issues as needed.
  • Ensure the safekeeping of company assets, including structures, equipment, employees, inventory, and cash. 
  • Be adaptable and remain flexible in the face of rapidly changing business needs.
  • Perform other duties and/or responsibilities as required or assigned.
Job Requirements/Qualifications:
  • BA/BS or equivalent management experience required plus minimum 3 years of Leadership experience 
  • Proven passion for inspiring, developing, and leading people.
  • Demonstrated ability to think critically, independently and creatively to develop strategies and solutions
  • Excellent problem-solving and communication skills.
  • Ability to adapt to changing priorities and environment.
  • Results focused with demonstrated strong sales skills and track record for sustained measurement of outcomes
  • Proven ability to support a positive working culture and building employee wellbeing.
Centric Solutions Group Equal Employment Opportunity Statement: All qualified applicants will receive consideration for employment based on merit and will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, CSG also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

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Paula Andrus
Senior Talent Specialist

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About Lansing, MI

Ready to embark on a new career adventure in Lansing, Michigan? This vibrant city, nestled in the heart of the Great Lakes State, offers a perfect blend of urban amenities and natural beauty. With its bustling downtown, diverse culinary scene, and a thriving arts community including the Broad Art Museum and Wharton Center for Performing Arts, Lansing provides endless opportunities for personal and professional growth. Home to the Michigan State Spartans, the city exudes a lively college town atmosphere and is a haven for sports enthusiasts. Explore the picturesque River Trail, catch a show at the historic Lansing Lugnuts Stadium, or simply enjoy the charm of this welcoming Midwestern community. Check out our job listings today and discover the exciting career possibilities waiting for you in Lansing!